Support

The TREDIS Team is dedicated to helping you successfully analyze the impact of your transportation infrastructure investments.

Comprehensive Customer Care

• Leverage our expert team for help in setting up analyses for real situations.
• For those users who prefer to have TREDIS applied and run for them by experienced consultants, we provide both in-house consulting services and referrals to outside consultants.
• In addition, we provide custom interfaces for integrating TREDIS with other databases, models and analysis systems.  Contact your sales representative for more information about custom options.

Webcasts

Periodically TREDIS offers web-based seminars ranging from how to use TREDIS (for new users or as a refresher for the occasional user) to topics of interest for planners, policymakers, and strategists.  All webcasts are recorded and made available to view at your convenience.  To view a recorded webinar or register for an upcoming event, click here.

Training

A basic training class is included with all subscriptions and is provided via an interactive web application, complete with telephone support.  An optional on-site training program is available for more advanced TREDIS users, customized to your needs.  Contact your sales representative for more information about custom training options.

Help Desk

Our help desk service (This email address is being protected from spambots. You need JavaScript enabled to view it.) provides assistance to answer user questions.  This is further aided by the web-based format of TREDIS, which enables our support staff and the user to both log in and see the same TREDIS pages on their computer screens.  There is no charge to users.

Knowledge Base

Here you can ask questions and get answers, or view previously-asked questions and see the replies and discussion that follow.  Anyone can read it, and after registering you are free to add your own questions and replies.  To access the Knowledge Base (forum), please click here.

Articles and Technical Resources

We maintain a list of relevant articles on Transportation Economics and other topics of interest to our clients.  In addition, a list of technical resources on using TREDIS is provided.

 

 

For more information, please contact us.